Patient Information
What to expect on your first visit
Your first appointment will last approximately 1 hour. This appointment will consist of a thorough discussion of your symptoms and an examination. We will need to know the date your symptoms began or the date of injury. A custom treatment plan will then be designed and discussed. Based on your own personal needs you may then progress to your first level of treatment. Please wear comfortable clothing that will allow us access to the body part being treated.
Arrive Early
You will be asked to fill out several types of required forms, so please arrive 10-15 minutes early for your appointment to do so. Or, if you prefer we have links to these forms below. You may fill these out ahead of time, and bring them with you to your appointment.
Please Bring the Following:
Insurance Card(s)
- Completed Forms
- List of current medications
- Any medical records pertaining to the issue at hand.
- Appropriate attire. T-shirt or tank top for upper extremities, and shorts for lower extremities.
Printable Forms
Returning Patients
If there are no changes to your address and/or insurance, we ask that you fill out a new medical history form for your current complaint. If you have a change to address or insurance, we ask that you fill out a new registration form, as well as a new medical history form.
How to find us
Please visit our Contact Page for our address and contact information.
Additional Information
We accept most insurances. As a courtesy, we will verify your insurance benefits for you once we receive a copy of your insurance cards. If you are not the insured, we will need to know the name of the insured, their date of birth and associated ID number. The results of this verification will be discussed in detail with you. We are happy to verify insurance benefits for you in advance of your appointment. Just stop by one of our offices several days prior to your appointment and we’ll make a copy of your card. You should always know your benefits prior to beginning any course of medical treatment and we are happy to help you with the process.
We are providers for:
Medicare, HMSA plans, HMAA, HMA, UHA, MDX-UHC, Blue Cross Blue Shield plans, Tri-West plans, Tri-Care Standard and PRIME, United Health Care, Ohana Health Care, Aloha Care, and Corvel.
As with all policies, we will verify your benefits for you, but by choosing a contracted provider you know you are maximizing your healthcare dollar.
We are currently accepting workers compensation cases. Every worker’s compensation case goes through a standard process of authorization.
To help you understand the process these are the steps:
- Claim must be established through the patient and the employer
- Physician must order physical therapy visits and send supporting documentation for the request
- Request goes to worker’s compensation review board for approval/denial
- Approval for visits is sent to physician and Physical Therapy clinic of choice
- Patient is contacted to schedule appointment
In all cases, we will need a minimum of your claim number, name of Worker’s Compensation Carrier and address and Adjustor’s name and direct telephone number. We are happy to help guide you through this process.
We are currently accepting qualified Attorney/Patient liens for accident or injury claims. We must have the name, address and telephone of the Attorney if one is involved. Please bring this information with you to your first appointment. You will then be asked to sign a Lien along with a signature from your Attorney. Our insurance department will then follow-up with the Attorney to establish a qualified Lien.
We do accept qualified Med-Pay cases where medical benefits can be established with the insurance carrier. You will need to provide us with the name, address and telephone number of your insurance carrier, along with the name of your Adjustor. Our insurance department will then verify your benefits to establish a qualified Med-Pay account.
